Frequently Asked Questions
Everything you need to know about shopping sustainably with us.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. We use carbon-neutral shipping partners to ensure your order arrives with the smallest environmental footprint possible.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition and packaging. Please note that certain personal care items are final sale for hygiene reasons.
Are your products ethically sourced?
Absolutely. Every brand at Sustai Market undergoes a rigorous vetting process to ensure fair labor practices, sustainable ingredient sourcing, and plastic-free packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link. You can also monitor your order status directly through your Sustai Market account dashboard.
Is your packaging recyclable?
Yes, we pride ourselves on 100% plastic-free shipping. Our boxes, tape, and internal padding are all made from recycled materials and are fully compostable or recyclable.